Returns & Refunds

You will need to notify us by email within seven days of receipt of goods, and return the goods within 14 days to be covered under our returns policy.

Any courier damages or incorrect deliveries should be advised by e-mail, together with a clear digital image of the problem, within three days of receipt of the goods to [email protected]. If items are damaged or incorrect we will arrange collection.

If the goods do not meet your approval, we will offer an exchange (or refund if stock is not available).

All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact us by phone or e-mail, we may wish to send an agent to assess the fault, for possible repair, before agreeing any return.

Our return address is: Unit 4J Manor Drive, Sileby, Loughborough, Leicestershire, LE12 7RZ

Custom orders are exempt from the 14 day return policy. Any custom order cancelled after the product has been manufactured will be subject to a 30% cancellation charge. This does not affect your statutory rights.